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Frequently Asked Questions

Why isnt the Instant Pricing System working?

As Internet security tightens, default web browser settings can "disable" the Instant pricing function of our site. 

To enable, simply reduce your Internet browser Security setting (Through settings) from High to Med-High and it should work.

We use Java throughout our website, and High security setttings in your Internet browser, disable this functionality. 
(Java is used everywhere from Mobile phones, Blu-Ray players, Cars, etc... so is totally safe. Be sure to keep it up to date)

Click here to check if you have Java on your computer.

If you still have problems, Contact Us.

Can I get samples?

Sure you can - Please refer to our Sample Policy for details.

When/Where do I pay for my order?

Payment is not needed during the order process on our website. Once your promotional products order is complete, an invoice will be issued for payment. Preferred payment methods include EFT and Cheque. Credit Cards are accepted via the PayPal payment gateway (Visa and Mastercard only), however Bank Fees do apply.

How do I get Instant Prices on Promotional Items?

Following many years of refinement, our website is one of the most advanced online Promotional Products tools available to Marketers in Australia. Each product has been setup to give you Instant Online prices with Decoration, based on your selection of the available options. Click here to learn more. If a product doesn't have the decoration or quantity options you require, feel free to Contact Us.

What is "Position 1, Position 2 ... when getting prices on my selected marketing item?

The term "Position" refers to the available decoration location/side on the given item, and is directly linked to the process of "setting up" to apply the requested decoration onto your product.

EG - To embroider a Cap on the Front and Side would require 2 positions of decoration as the embroidery can not be applied to both locations in the one process.

Can I Print a Quote?

Yes, you sure can! - Once you've entered your required decoration and quantity for the desired product, click on 'Get Price"

2 extra buttons will now appear for you below the online price, 'Order Now" and "Print Quote"

Can I target my product search?

To assist you in finding the perfect corporate gifts or promotional merchandise, we have developed anAdvanced Search tool where you can specify your budget and product specific requirements to refine the search results and save you time. At any time during your time on our website, you can access this tool by clicking on the "Advanced" button located in the "Quick Search" box on the Upper Right Hand side of the screen - Try It Now

What artwork file type should I supply for the best quality decoration of my promotional items?

Information on the required artwork file types can be found here

Will I see an artwork proof for approval prior to production?

Yes, all items that require decoration will be proofed for approval prior to production/manufacture. In most situations, this will be a product line drawing with appropriate logo/artwork placement sent as a PDF file via email. 

It is during the art approval process that product sizes and colours will be confirmed as required.

How do I upload my Artwork?

Your art files can be emailed to Contact Us.. To assist, this is also referenced in the Promotional Products Order Confirmation email you will receive after successful submission of your purchase.

What are the Artwork Requirement ?

Please click here to see the artwork requirement

Where do I select the Promotional Product Colour and Sizes when ordering?

Merchandise Item colours and sizes will be confirmed with you during the art approval process. This follows the placement of your order.

What Decoration Options are available?

Depending on product suitability - the following decoration methods are available to brand your promotional items:

- Embroidery
- Screen Printing
- Pad Printing
- Laser Engraving
- Debossing / Embossing
- Foil Stamping
- Dye Sublimation
- Digital Printing
- Custom Molding
- Decoration Labels

How much is Freight?

Due to the vastness of the Australian Continent and the large range of products and purchasing volumes available, it is almost impossible to quote Freight prices online.

Freight and handling is not a profit centre for us. Charges per product and location are passed on to you as charged to us by the originating factory. - If you would like more information based on your order requirements, please feel free to Contact Us

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This promotional products website is Australian owned and operated
Trading as Promo Depot - Novel Tees - ABN 46 100 343 986
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